Enhanced Caller Management - FILLED
This exciting new course helps you become a better call taker, enhances your professional skills, and improves outcomes for your agency and the community you serve. From active listening to decision making, local knowledge to performing efficiently in a crisis, the journey to becoming a star performer under the headset starts here. Join NENA for this exciting new course that builds upon basic standards, protocols, and policies to help you advance to the next level of 9-1-1 call-taking proficiency on your journey towards professional mastery. Topics include: handling infrequent but highly critical events, improving listening skills, and developing a plan to keep your skills growing to meet new challenges.
Cost: Free for Illinois 9-1-1 employees
Registration: jferraro@nwcds.org
For more Information: John Ferraro - jferraro@nwcds.org or Ty Wooten - twooten@nena.org
Download Printable Training Flyer Here